IT Service Management (ITSM)
In today's busy and cash-strapped market, businesses are increasingly reliant
on IT and IT services to meet the current and future needs of the business and
their customers whilst also being cost effective.
IT Service Management can provide a best practice approach to delivering
on this requirement. By using a best practice approach there is no need to
"reinvent the wheel" and it also provides a consistent method of
communication between the IT function, business departments and the
customer.
The IT Infrastructure Library (ITIL) is the most widely accepted approach
to IT service management in the world, and provides a cohesive set of best
practice procedures, drawn from the public and private sectors
internationally.
The ITIL framework does not include project management as a discipline.
However, it is often implemented in conjunction with Prince 2 project
management as the implementation of a new process (or process improvement)
will usually require project managing utilising Risk and Issue management
techniques.
Why Choose True Creations
- Dudley Trueman has successfully passed the ITIL V2 Service Managers
examinations and is certified to deliver and support IT Service
Management to your business.
- Using the best practice approach as defined by ITIL, True Creations has helped
Intergraph UK deliver a £multi-million GIS project to a major UK mapping
company in 2010.
- With almost 20 years experience in developing and delivering IT
software projects to business of all sizes True Creations has the proven
ability to improve your IT service provision at an affordable cost to
your business.
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